This website is operated by Herbsfox. Throughout the site, the terms “we”, “us” and “our” refer to Herbsfox. Please read these Terms and Conditions (“Agreement” or “Terms and Conditions”) carefully before using the herbfox website (www.herbsfox.com) operated by Herbsfox India LLP. This Agreement sets forth the legally binding terms and conditions for your use of the Site, as well as any products or services offered by Herbsfox.

Acceptance of Terms

By accessing or using the Site, placing an order, or engaging with our products and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of this Agreement, please refrain from using our Site or making a purchase.

1. Product Information: The Company aims to provide accurate and up-to-date information regarding the raw herbs, seeds, spices, and other products listed on the Site. However, we cannot guarantee the accuracy, completeness, or reliability of this information. Any reliance on the content of our Site is at your own risk.

2. General Conditions: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Online Store Terms: You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

4. Eligibility: By using the Site, you confirm that you are at least 18 years of age or have the legal capacity to enter into a contract. If you are using the Site on behalf of a company or organization, you warrant that you have the authority to bind the entity to these Terms and Conditions.

5. Pricing and Payment: All prices displayed on the Site are in the currency specified and are exclusive of applicable taxes, unless stated otherwise. Payment is due upon the placement of an order. We accept various payment methods, including credit/debit cards and electronic payment services. COD (Cash on Delivery) is also available at an extra charge of Rs.50 per order upto Rs. 2000 order value. The Company reserves the right to modify pricing and payment options at any time, without prior notice. For more information, please refer to our payment policy.

6. Shipping Policy: We will make reasonable efforts to ensure timely delivery of products. However, we are not liable for any delays or damages caused by shipping carriers or unforeseen circumstances beyond our control. Shipping fees are calculated based on the selected shipping method and destination. For more information, please refer to our Shipping Policy here.

7. Returns and Refunds: We strive to provide high-quality products and excellent customer service. If you are dissatisfied with your purchase, please contact our customer support within 5 days of receiving your order to initiate a return or refund. For more details, please consult our Return and Refund Policy here.

8. Intellectual Property: The Site and its original content, including but not limited to text, graphics, images, logos, and software, are the intellectual property of the Company and are protected by applicable copyright, trademark, and other intellectual property laws. You agree not to reproduce, modify, copy, or distribute any portion of the Site without our prior written consent.

9. Accuracy of Product Images: We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

10. Third Party Links: Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

11. User Comments, Feedback and Other Submissions: If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

12. Errors, Inaccuracies and Omissions: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

13. Limitation of Liability: In no event shall Herbsfox or its Partners, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Site, products, or services, whether based on contract, tort, negligence, strict liability, or any other legal theory.

14. Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Company operates, without regard to its conflict of law provisions.

15. Modification of Terms: The Company reserves the right to modify or replace these Terms and Conditions at any time. Your continued use of the Site after any such changes constitutes your acceptance of the revised Terms and Conditions.

16. Entire Agreement: This Agreement constitutes the entire agreement between you and herbsfox regarding your use of the Site and supersedes all prior agreements and understandings.

By using the herbfox website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns, please contact our customer support before proceeding with your order.

info@herbsfox.com